Shipping policy

SHIPPING & DELIVERY INFORMATION

We want ordering from Superior Hair Extensions to be simple and seamless. All UK orders are shipped via DHL Express and generally arrive within 3–7 business days after dispatch. Delivery times are estimates and may vary depending on your location, customs clearance or other circumstances outside our control.

Can I change or cancel my order after I’ve placed it?

We process orders as quickly as possible, so please contact us as soon as possible if you need to make a change or cancellation. If you need to change your delivery address before dispatch, contact us at info@superiorhair.co.uk with your order number and updated address. Once your order has been dispatched, any address change may need to be arranged directly with DHL and additional charges may apply.

What are the shipping costs?

A standard £40 shipping fee applies at checkout for shipments up to a certain size and weight. For bulk or larger orders, if the actual shipping cost is higher than £40, your account manager will contact you to confirm the additional charge. Any outstanding shipping balance must be paid before dispatch.

How long does a bulk order take?

Please allow approximately 2 weeks for production of bulk orders, separate from the 3–7 business day DHL delivery timeframe. Larger or customised orders may require additional production time, and your account manager will keep you updated throughout the process.

Can I track my order?

Yes! Once your order has been dispatched, you'll receive tracking information so you can follow your delivery. Please allow a few hours for tracking information to update after dispatch. If you have any questions or concerns about your delivery, you can contact us at info@superiorhair.co.uk.

What happens if my parcel is delayed or missing?

If your parcel hasn't arrived within the expected delivery timeframe, please contact us at info@superiorhair.co.uk so we can investigate with DHL. While delivery times are estimates and delays can happen, we'll do our best to help you with the next steps.

Do I have to pay customs duties or import charges?

Orders may be subject to UK customs duties or import taxes, which are the customer's responsibility. These charges are assessed separately by the relevant UK authorities, so we're unable to confirm the exact amount in advance.

Is there anything I need to do before my order is delivered?

Please make sure your email address and phone number are correct and monitored, as DHL or customs may need to contact you about clearance, duties or delivery. Responding promptly to any requests can help avoid unnecessary delays.

Do you ship bulk orders directly from the factory?

Yes! Bulk orders are dispatched directly from our factory via DHL Express. This factory-direct approach allows us to work with you throughout production and delivery, while keeping the process as straightforward as possible.

Can you deliver to a specific date?

We provide estimated production and delivery timeframes, but we cannot guarantee a specific delivery date. Delays can occur due to customs, courier issues, weather or other circumstances outside our control.

For any shipping or delivery questions, please contact us at info@superiorhair.co.uk and our team will be happy to help.