Shipping Policy

We want ordering from Superior Hair Extensions to be simple and seamless. Here's what you need to know about UK shipping and delivery.

SHIPPING METHOD & DELIVERY TIME
All UK orders ship via DHL Express, generally arriving within 3–7 business days of dispatch. This is an estimate only — delivery may vary due to location, customs clearance or other factors outside our control.

SHIPPING COSTS
A standard £40 shipping fee applies at checkout, covering shipments up to a certain size and weight. For bulk or larger orders, if the actual shipping cost exceeds £40, your account manager will contact you to confirm the additional charge. Any outstanding balance must be paid before dispatch.

BULK ORDER PRODUCTION TIME
Please allow approximately 2 weeks for production of bulk orders, separate from the 3–7 day DHL delivery window. Larger or customised orders may require additional time; your account manager will keep you updated.

SAMPLE, SMALLER & RETAIL ORDERS
In-stock sample, smaller or retail orders are dispatched as soon as possible. Kindly watch your email for confirmation and tracking updates.

UK CUSTOMS DUTIES & IMPORT CHARGES
Orders may be subject to UK customs duties or import taxes, which are the customer's responsibility. We're unable to confirm exact amounts in advance, as these are assessed by UK authorities.

KEEP YOUR CONTACT DETAILS UPDATED
DHL or customs may need to reach you about clearance, duties or delivery. Please ensure your email and phone number are correct and monitored, and respond promptly to any requests to avoid delays.

CHANGING YOUR DELIVERY ADDRESS
Contact us as soon as possible if you need to change your address before dispatch. Once an order has left our warehouse, address changes may need to go through DHL directly and can incur additional charges.

ESTIMATED DELIVERY DATES
All timeframes provided are estimates. While we make every effort to meet them, delays can occur due to customs, courier issues, weather or other circumstances beyond our control. We cannot guarantee specific delivery dates.

DELAYED OR MISSING PARCELS
If your parcel hasn't arrived within the expected timeframe, please contact us right away so we can investigate with DHL. The sooner we're notified, the sooner we can help.

Note: Production and shipping times are separate. A bulk order with a 2-week production time will still need an additional 3–7 business days for DHL delivery once dispatched.

For any questions or concerns, please contact us at info@superiorhair.co.uk.