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Hair Extensions
What colour hair extensions should I use?
What colour hair extensions should I use?
Choose a shade that’s as close as possible to your natural hair around halfway down the strand, rather than matching the roots or ends.
For the best match, we recommend using our online colour matching service. You can also send us photos of your hair in natural lighting and our team will be happy to help.
I’m stuck between two or three different shades - what should I do?
I’m stuck between two or three different shades - what should I do?
If you’re deciding between a few shades, our online colour matching service can help you find the closest match. You can also send us photos of your hair in natural lighting, and our team will be happy to help
If something is out of stock, will you be getting more?
If something is out of stock, will you be getting more?
We regularly restock our products. If an item is currently out of stock, check the product page for a Notify me when it's available option where available.
You can also contact our team at info@superiorhair.co.uk and we’ll be happy to help with availability.
Can I use different tape-in methods together?
Can I use different tape-in methods together?
Different tape-in methods can be used together, depending on your hair type and the result you’re looking for.
Combining different methods can help create a more customised blend. Your stylist can advise on the most suitable combination and placement for your hair.
For example, Ultra Seamless Tape and Invisi Tape can be used together where appropriate. Your stylist should make sure the combination feels comfortable and does not create unnecessary weight or bulk.
What’s the difference between Classic Clip In Extensions and Seamless Clip In Extensions?
What’s the difference between Classic Clip In Extensions and Seamless Clip In Extensions?
Both are temporary clip-in options, but the weft construction and overall feel are different.
Our Classic Clip In sets feature traditional wefts with individual clips and are available in a range of lengths and weights. They are a versatile option for adding length, volume or fullness.
Our Seamless Clip In sets feature flatter, seamless wefts designed to sit closer to the head. They are available in higher weights, making them a popular choice for customers looking for more volume.
Both options can be removed after wear and should not be worn while sleeping.
What’s the difference between Traditional Weft, Genius Weft, and Butterfly Weft extensions?
What’s the difference between Traditional Weft, Genius Weft, and Butterfly Weft extensions?
All three are weft-style extensions, but they differ in their construction and application method.
Traditional Wefts have a machine-made construction with a more substantial seam. They are a classic weft option and can be installed using methods such as sewing and silicone-lined microbeads.
Genius Wefts have a slimmer construction and can be cut along the seam without the weft unraveling. They offer a flexible option for stylists who want to customise the placement and amount of hair.
Butterfly Weft
Butterfly Wefts use a flat base with pre-punched butterfly holes and are installed using silicone-lined microbeads. The weft is folded over the beads during installation, helping to keep the attachment discreet.
We now offer both Genius Butterfly Weft and Invisi Butterfly Weft. The Invisi version is an updated design using an Invisi base, developed to provide a refined and discreet finish while keeping the same butterfly-hole installation method.
Your stylist can recommend the most suitable weft based on your natural hair, desired result and preferred installation method.
Clip In Extensions or Halo Hair Extensions?
Clip In Extensions or Halo Hair Extensions?
Both Clip In and Halo Extensions are temporary options, but they are applied differently.
Clip In Extensions use individual wefts with clips that are placed throughout the hair. They are a versatile choice if you want to customise where you add length and volume.
Halo Extensions use a main weft that sits around the head with a flexible wire, along with additional clip-in pieces to help blend the hair.
Both can be removed after wear. Your choice will depend on your preferred application method, hairstyle and the amount of volume or length you want to achieve.
Can I style my hair extensions with hot tools?
Can I style my hair extensions with hot tools?
Yes. Our human hair extensions can be styled with hot tools in the same way as natural hair.
Always apply a heat protectant before styling and avoid excessive heat. For methods with bonds, beads, tape or other attachment areas, keep direct heat away from the attachments.
Can I dye or tone my hair extensions?
Can I dye or tone my hair extensions?
Human hair extensions can technically be coloured or toned, but because the hair has already been processed, we strongly recommend choosing the closest shade initially and avoiding chemical processing wherever possible.
Never bleach or lighten the extensions. Any colouring is done at your own risk and may affect the quality and lifespan of the hair.
We recommend consulting a professional stylist if you are considering colouring your extensions.
How should I wash my extensions?
How should I wash my extensions?
Your washing routine will depend on the type of extensions you have, but a gentle approach will help keep the hair in good condition.
Use sulphate-free shampoo and alcohol-free hair products. Gently cleanse the hair without rubbing or tangling it, then apply conditioner to the mid-lengths and ends.
Avoid brushing wet hair and be gentle when drying. Apply a deep conditioner or hair mask to the mid-lengths and ends as needed.
For temporary extensions such as Clip Ins and Halos, remove the extensions before washing your natural hair unless the product instructions specifically say otherwise.
How often should I wash my hair extensions?
How often should I wash my hair extensions?
Avoid washing extensions unnecessarily, as frequent washing can affect the condition of the hair over time.
For temporary extensions, remove them before washing whenever possible. For semi-permanent extensions, follow the care advice provided by your stylist for your specific installation method.
Can I swim while wearing hair extensions?
Can I swim while wearing hair extensions?
We recommend avoiding swimming while wearing your extensions wherever possible. Chlorine and salt water can affect the condition of human hair and may also affect certain attachment methods.
If you do swim, follow the specific aftercare guidance for your extension method and take extra care when detangling and washing afterwards.
Can I sleep while wearing hair extensions?
Can I sleep while wearing hair extensions?
This depends on the type of extensions you have.
Temporary extensions such as Clip Ins and Halos should be removed before sleeping. For semi-permanent extensions, follow your stylist's advice for your specific installation method.
Where appropriate, loosely braid or tie your hair before bed and make sure it is completely dry before sleeping.
How To Contact Us
How can I contact Superior Hair?
How can I contact Superior Hair?
Our team is here to help with questions about products, colour matching, orders and aftercare.
You can contact us at info@superiorhair.co.uk and we’ll get back to you as soon as possible during our business hours.
You can also browse our Help Centre for answers to common questions about choosing, wearing and caring for your hair extensions.
Can I contact you if my parcel goes missing?
Can I contact you if my parcel goes missing?
If your tracking shows an issue with delivery or your parcel appears to be missing, please contact the courier first so they can investigate the delivery.
If the courier confirms that the parcel is missing or asks the sender to make a claim, please contact us at info@superiorhair.co.uk and we’ll help with the next steps.
Can I contact you to trace my parcel?
Can I contact you to trace my parcel?
Once your order has been dispatched, you’ll receive tracking information so you can follow the delivery directly with the courier.
If there is a problem with your tracking or delivery, contact the courier first. If you need further assistance, our team can help where possible.
What should I do if I have received the wrong order?
What should I do if I have received the wrong order?
We’re sorry if you’ve received an incorrect item. Please contact us at info@superiorhair.co.uk with your order number and details of what you received.
Our team will look into this and help arrange the correct item and any necessary return.
Why was I charged twice for my order?
Why was I charged twice for my order?
If you believe you have been charged twice, please contact us at info@superiorhair.co.uk with your order number and details of the charges.
We’ll check the payment and help resolve any duplicate charge if one has been made.
Shipping and Delivery
How fast will I receive my order?
How fast will I receive my order?
For in-stock orders, we aim to dispatch your order as quickly as possible. Once your order has been dispatched, UK delivery generally takes 3–7 business days via DHL Express.
Please note that delivery times are estimates and can vary due to courier delays, customs clearance or other circumstances outside our control.
For bulk orders, please allow approximately 2 weeks for production before dispatch, followed by the usual 3–7 business days for delivery.
How can I track my parcel?
How can I track my parcel?
Once your order has been dispatched, you’ll receive tracking information by email.
You can use your tracking number to follow your parcel directly with DHL Express. If you haven’t received your tracking details or need help with your order, contact us at info@superiorhair.co.uk.
What can I do if I haven't received my order yet?
What can I do if I haven't received my order yet?
If your parcel hasn’t arrived within the expected delivery timeframe, please contact us as soon as possible at info@superiorhair.co.uk.
We can investigate the delivery with DHL and help you with the next steps. You can also use your tracking number to check the latest delivery updates directly with the courier.
How do I change my address?
How do I change my address?
If you need to change your delivery address, please contact us as soon as possible before your order is dispatched.
Once your order has left our warehouse, you may need to contact DHL directly to request an address change or redirection. Additional charges may apply.
We recommend checking your delivery details carefully before placing your order to avoid any delays.
How much does shipping cost?
How much does shipping cost?
A standard £40 shipping fee applies to orders up to a certain size and weight.
For bulk or larger orders, if the actual shipping cost is higher than £40, your account manager will contact you to confirm the additional charge. Any outstanding shipping balance must be paid before your order is dispatched.
How long does a bulk order take?
How long does a bulk order take?
Bulk orders require approximately 2 weeks for production, followed by approximately 3–7 business days for DHL delivery once the order has been dispatched.
Larger or customised orders may require additional production time. Your account manager will keep you updated if this applies to your order.
Do you ship outside the UK?
Do you ship outside the UK?
Our UK website currently ships within the UK. If you’re ordering from outside the UK, please use our global website for international delivery options.
Do I have to pay customs or import charges?
Do I have to pay customs or import charges?
If customs duties, import taxes or other applicable charges are required, these are the customer's responsibility.
Any postage or shipping costs associated with customs clearance are also the customer's responsibility.
Can I cancel or change my order after placing it?
Can I cancel or change my order after placing it?
Please contact us as soon as possible at info@superiorhair.co.uk if you need to change or cancel your order.
Because we process orders quickly, we may not be able to make changes once an order has entered production or fulfilment. If your order has already been dispatched, you may need to wait for delivery and then follow our returns process.
Your statutory cancellation rights under UK law are not affected.
Exchange and Refund Policy
Exchange and Refund Policy
Exchange and Refund Policy
We accept eligible returns and exchanges within 30 days of receiving your order.
To qualify, products must be unused, unworn and in their original condition and packaging. All original tags, seals and packaging must remain intact, and the product must not have been washed, brushed, cut, coloured, dyed, toned, chemically treated, straightened, curled or otherwise altered.
Where applicable, the original tester piece must also be returned with the full set.
Do I get a refund or store credit?
Do I get a refund or store credit?
If your return is approved, refunds are issued to your original payment method.
Store credit may be offered as a goodwill option in certain circumstances, but it is not guaranteed.
How do I know you’ve received my return/exchange?
How do I know you’ve received my return/exchange?
We recommend using a tracked delivery service when returning your order so you can monitor its progress.
Once your return reaches us, we’ll inspect the product to make sure it meets the return conditions. We usually contact customers within 48–72 hours of receiving the return to help progress the request.
I ordered the wrong shade! What can I do?
I ordered the wrong shade! What can I do?
If you’ve ordered the wrong shade, don’t worry. If your product is eligible for exchange, contact us before opening or altering the extensions.
We recommend using the tester piece, where provided, to check your colour before opening the full set. The tester piece must be returned with the product if you request an exchange.
How do I return or exchange my order?
How do I return or exchange my order?
Please contact us at info@superiorhair.co.uk with your order number and let us know whether you would like a return or exchange.
Please wait for instructions before sending your product back. For eligible returns and exchanges, the customer is generally responsible for return postage unless the product is confirmed to be faulty, damaged or incorrectly supplied.
What if I received the wrong, faulty or damaged product?
What if I received the wrong, faulty or damaged product?
Please contact us as soon as possible at info@superiorhair.co.uk.
Include your order number, details of the issue and clear photos or videos where appropriate. We may ask you to return the product for inspection.
If the product is confirmed to be faulty, damaged or incorrectly supplied, we’ll provide the appropriate remedy in accordance with our returns process and your statutory rights.
How do I know if I am eligible for a refund or exchange?
How do I know if I am eligible for a refund or exchange?
Your product must generally:
- Be unused and unworn
- Be in its original condition and packaging
- Have all original tags, seals and packaging intact
- Not have been washed, brushed, cut, coloured, dyed, toned or chemically treated
- Not have been straightened, curled or otherwise altered
- Include the original tester piece where applicable
For hygiene and quality-control reasons, opened, worn or altered products may not be accepted.
If you’re unsure whether your order qualifies, contact us before sending anything back.
When will my exchange be sent?
When will my exchange be sent?
Once your return has been received and approved, we aim to process eligible exchanges within 1–2 business days.
You’ll receive an email confirmation once your replacement order has been shipped. Delivery time will then depend on the shipping service selected.
Can I return a custom-coloured product?
Can I return a custom-coloured product?
Custom-coloured products are made specifically to your requested colour and generally cannot be returned or exchanged.
If you’re unsure about a custom colour, please contact our team before placing your order so we can help you choose the right option. Your statutory rights are not affected.
Can I return a custom-branded product?
Can I return a custom-branded product?
Custom-branded products can be exchanged in certain circumstances but are not eligible for a refund unless the product is faulty or otherwise covered by applicable statutory rights.
Please contact us before arranging a return, as custom-branded products should not be included in a return shipment without prior approval.
Who pays for return postage?
Who pays for return postage?
For standard returns and exchanges, the customer is responsible for the cost of returning the product to us.
If a product is confirmed to be faulty, damaged or incorrectly supplied, we will reimburse the reasonable return postage cost once the issue has been confirmed.
How long will my refund take?
How long will my refund take?
Once your return has been received and approved, we’ll process your refund as soon as reasonably possible.
Refunds are issued to the original payment method. Please allow approximately 3–5 business days for the funds to appear in your account, depending on your bank or payment provider.
How may I contact you?
How may I contact you?
You can contact our team at info@superiorhair.co.uk.
Please include your order number whenever possible so we can help you as quickly as possible.
Training Academy
What kind of training do you offer?
What kind of training do you offer?
Superior Hair offers online hair extension training designed to help you develop the knowledge and practical skills needed to work with different extension methods.
What exactly will I learn in each method?
What exactly will I learn in each method?
Each course takes you through the key skills needed for the specific extension method, including:
- Hair preparation and sectioning
- Extension application
- Removal techniques
- Maintenance
- Colour matching and blending
- Client consultation
- Aftercare
- Cutting and finishing techniques where applicable
The exact content will depend on the method you choose.
Do I need to have hairdressing experience to train with Superior Hair?
Do I need to have hairdressing experience to train with Superior Hair?
We recommend having a basic understanding of hair and hairdressing fundamentals before starting your training.
You don't necessarily need to be a qualified stylist, but previous experience with hair, sectioning and working with extensions will help you get the most from the course. If you're completely new to the industry, we recommend contacting our team before enrolling so we can help you choose the right training.
Do I receive a certification at the end of my training?
Do I receive a certification at the end of my training?
Yes. Once you successfully complete the required assessment, you’ll receive an official Superior Hair e-certificate by email.
What is included with the online training course?
What is included with the online training course?
Course inclusions can vary depending on the method you choose.
Training may include step-by-step instruction covering application, removal, maintenance, consultation, colour matching, cutting and finishing. Selected courses also include a starter kit with the tools and practice materials needed for the training.
Please check the individual course page for the exact kit and materials included with your chosen course.
Do I need to purchase each method individually online?
Do I need to purchase each method individually online?
You can purchase individual training courses if you only want to learn a specific method.
If you would like to learn multiple methods, an all-method training option may also be available. Check the current Academy collection for the training options available at the time of enrolment.
Can I contact someone if I have questions during my training?
Can I contact someone if I have questions during my training?
Absolutely! Our team is here to support you throughout your training.
If you have a question about your course or need help with your training, contact us at info@superiorhair.co.uk and our team will be happy to help.
How do I access my online training?
How do I access my online training?
Once you have enrolled, you'll receive the information needed to access your online course. You can then work through the training modules at your own pace.